FAQ
Quick answers to the most common questions.
Support & Help Center
Fast answers, clear policies, and the quickest way to get help when you need it.
For the fastest help, have your order number and the product name.
Getting Started
Shipping & Returns
Full shipping details, return policy, and timelines.
Learn & Resources
Guides for cameras, placement, Wi-Fi troubleshooting, and more.
Orders
Order Changes / Cancellations
If your order hasn’t entered fulfillment, we can usually update or cancel it. Email us ASAP with your order number.
Wrong Address
Contact us immediately with your order number and the correct address. If it’s already in transit, changes may not be possible—but we’ll help with next steps.
Payment Issues
Most declines are billing ZIP mismatches or bank security filters. Try a different card or contact your bank to approve the charge.
Shipping
Shipping Policy
Shipping methods, timelines, and key details.
Tracking
Tracking is emailed once your order ships. Check your confirmation/shipping emails first, then contact us if you’re stuck.
Delivered But Missing
Check around the delivery area and with neighbors, then contact the carrier. If you still can’t locate it, email us with your order number.
Returns
Return Policy
Eligibility, timelines, restocking fee details, and exclusions.
Damaged or Wrong Item
Email your order number and include photos of the item and packaging so we can fix it fast.
Start a Return
If you’re unsure whether your item qualifies, email us first and we’ll guide you.
Warranty & Product Issues
Defective Products
Defective items may be returned within 30 days for replacement or in-store credit. Some items include an extended manufacturer warranty—see the product description.
TASER Warranty Terms
Warranty applies when used properly and in good condition. Modifications void warranty. Does not cover acts of nature, crime, vandalism, or misuse.
Troubleshooting Help
Tell us what you’re seeing and include photos/video if possible. We’ll start with quick fixes first.
Manuals & Downloads
Downloads Page
Checklists and the quickest way to request a manual.
Request a Manual
Email your order number + product name (and model number if you have it).
Wi-Fi Camera Help
Fix disconnects, lag, and alert spam with simple steps.
Contact Support
Email: sales@totalarmor-security.com
Contact Page: Contact Us
To get the fastest answer, include:
- Order number (if you have one)
- Product name / model
- What you’re trying to do (setup, troubleshooting, return, etc.)
- Photos or short video if it’s a product issue
