Shipping & Returns

Shipping Policy

Your purchase will be shipped within 3 business days upon receipt of payment. Shipping options are available at time of checkout.

Total Armor Security offers:

  • FREE Ground shipping on all orders Over $100 (Continental USA only)
  • $5.00 Flat Rate Ground shipping for orders Under $100 (Continental USA only)
  • $20.00 Flat Rate Ground shipping for Non-Contiguous USA (Alaska, Hawaii, Puerto Rico, Guam, and Virgin Islands)
  • Contact us directly for rush shipping info@totalarmor-security.com

By making a purchase you agree to the Terms & Conditions and understand that some products may not be shipped to restricted areas. *Products that can be considered weapons cannot be shipped internationally.

Domestic Orders:

  • Standard Ground Shipping – Will be delivered within 4-10 business days.

International Orders:

  • Shipping – Delivery and Fees may vary. Contact us for details.

Additional Shipping Options: Please contact us at info@totalarmor-security.com

 **Rush shipping may NOT be available on all items

Return Policy

We guarantee your satisfaction, and accept all returns within 30 days of purchase. See the individual product description for extended warranty details.

Defective Products:

We stand behind our products and want our customers to be satisfied. Defective items may be returned within 30 days to us for a replacement or in-store credit. Some products carry an extended Manufacturer Warranty, see the individual product description for additional details.

TASER Warranty Terms

Product must have been used properly and be in good condition. Any modifications will void your warranty. The warranty does not cover acts of nature, crime and/or misuse. Examples are lighting strikes, vandalism, improper installation and/or use. We reserve the right to determine if the product is defective and within warranty.

Non-Defective Products:

We guarantee your satisfaction. If for any reason you want to return a non-defective item, you have 30 days from the purchase date.

To receive an exchange or in-store credit, non-defective returns must be in original, undamaged condition, including accessories and packaging. Due to the nature of our products, all non-defective returns are subject to a 20% re-stocking fee. Products returned with missing items will not qualify for the full return. Some products are non-returnable, as indicated in the individual product description (including, but not limited to, computer software).

Returns Process:

  • To begin a return, please Login to Your Account.
  • Go to 'Order History', in the 'Your Cart' section.
  • Find your Order, and click it to open the 'Order Details' page.
  • Click 'Create Return', and fill out the 'Create Return Request Form'. Click 'Create'.
  • If your item is not available for return, your return period may be expired or your product may be non-returnable. Please contact a sales representative for additional assistance.
  • Once your return is created, please await a response from our Returns Department. You will be informed about the status of your request by email.
  • Your 'Return Request' will be viewable from 'Returns', under the 'Your Cart' section. The status of your return will also be viewable.
  • If your return is approved, you will receive a "Authorized Return" email with your Return ID, and an additional email from your sales representative with your RMA Receipt.
  • Please provide a copy of your RMA Receipt with your return, and reference your Return ID on the shipping label.
  • We will send you the mailing address to ship to during the RMA creation process.
  • We recommend shipping with a tracking number to avoid lost/misdirected returns, shipping & handing not included.
  • Upon our receipt of the approved return, we will issue your exchange or in-store credit.

In-Store Credit Policy:

In-Store Credit is provided to our customers using Gift Certificates. You will receive a Gift Certificate ID Code via email to use for your next purchase, and is able to be applied towards tax and shipping.

To redeem your in-store credit:

1) Login to Your Account, or Create an Account
2) Add your products to the Shopping Cart
3) Proceed to the Checkout
4) Select 'Gift Certificate' as payment method
5) Enter Gift Certificate ID Code, and click Submit

Remaining balances can be used for future purchases. You can check your balance under the 'Gift Certificates' section by entering your Gift Certificate ID Code.