Can I change or cancel my order?
A: If your order hasn’t entered fulfillment yet, we can usually update or cancel it. Email sales@totalarmor-security.com with your order number ASAP. If it’s shipped, we’ll help you with return options.
Frequently Asked Questions
Quick answers about orders, shipping, returns, warranties, legality, and account privacy.
Orders & Payments
I entered the wrong address — what now?
A: Contact us immediately with your order number and the correct address. If the label has already been created or the package is in transit, changes may not be possible, but we’ll do everything we can to intercept or advise next steps.
What payment methods do you accept?
A: We accept major credit/debit cards and any options shown at checkout. The checkout page always shows the current list.
Why was my payment declined?
A: Most declines come from billing ZIP mismatches, bank fraud filters, or insufficient funds. Try:
- Confirm billing address matches your bank records
- Use a different card
- Contact your bank to approve the charge
If you’re still stuck, email us and we’ll help.
Do you charge sales tax?
A: Sales tax is applied where required by law and will be shown during checkout before you pay.
Shipping & Delivery
For a full layout of our shipping policies visit this page: Shipping & Returns
Returns & Exchanges
For a full layout of our return policies visit this page: Shipping & Returns
Warranty & Product Issues
Defective Products
We stand behind our products and want our customers to be satisfied. Defective items may be returned within 30 days to us for a replacement or in-store credit. Some products carry an extended Manufacturer Warranty, see the individual product description for additional details.
TASER Warranty Terms
Product must have been used properly and be in good condition. Any modifications will void your warranty. The warranty does not cover acts of nature, crime and/or misuse. Examples are lighting strikes, vandalism, improper installation and/or use. We reserve the right to determine if the product is defective and within warranty.
Non-Defective Products
We guarantee your satisfaction. If for any reason you want to return a non-defective item, you have 30 days from the purchase date.
To receive an exchange or in-store credit, non-defective returns must be in original, undamaged condition, including accessories and packaging. Due to the nature of our products, all non-defective returns are subject to a 20% re-stocking fee. Products returned with missing items will not qualify for the full return. Some products are non-returnable, as indicated in the individual product description (including, but not limited to, computer software).
Legal & Compliance
Are your products legal where I live?
A: Laws vary by state/city and can change. You’re responsible for following local laws. If you’re unsure, check your local regulations or consult an attorney.
Do you have pepper spray law information?
A: We share general educational info in our resources, but we can’t guarantee legality in every jurisdiction. Always verify your local laws before purchasing or carrying.
Are surveillance products legal to use?
A: In general, security/surveillance products must be used ethically and legally — especially around audio recording and privacy expectations. Always follow applicable consent and privacy laws in your area, and use surveillance equipment for lawful security purposes.
Account & Privacy
Do I need an account to order?
A: No — you can check out as a guest. Creating an account makes it easier to track orders and reorder essentials.
How do you protect my payment information?
A: Payments are processed through secure, encrypted checkout providers. We do not store full payment card details on our servers.
Will you share my information?
A: We don’t sell customer information. Details are in our Privacy Policy.
